Return & Exchange Policy

At gathercookware.com, we stand behind the quality of our products and are committed to your complete satisfaction. If you are not entirely happy with your purchase, we are here to help. Please review the following guidelines for returns and exchanges.

Returns
We accept returns for most items within a specified number of days from the date of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Please include all accessories, manuals, and documentation.

To initiate a return, please visit our Returns Center at gathercookware.com to start the process. You will receive a return authorization number and detailed instructions on where to send your package. Once we receive and inspect your returned item, we will notify you regarding the approval or status of your refund.

Exchanges
If you need to exchange an item for a different size, color, or model, the fastest way is to initiate a return for the original item and place a new order for the desired item on our main site at gathercookware.com. This ensures you secure the new item promptly. For assistance with exchanges, please contact our customer service team through the Returns Center.

Non-Returnable Items
Certain items are non-returnable for health and safety reasons, unless defective. This includes, but is not limited to, items marked as final sale, personalized products, and used or damaged items not in their original state.

Refunds
After your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method. Please note that shipping costs are non-refundable. You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error or a defective product.

Damaged or Defective Items
We carefully inspect all orders before they ship. However, if you receive a damaged, defective, or incorrect item, please contact us immediately at our Returns Center: gathercookware.com. We will arrange for a replacement or refund and provide a prepaid return label if necessary.

Return Shipping
For returns not due to our error, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item. The time it takes for your exchanged item to reach you may vary depending on your location.

Need Help?
For any questions regarding our returns and exchanges process, or if you need assistance, our dedicated customer service team is ready to help. Please reach out to us through the Returns Portal at gathercookware.com. We aim to resolve all inquiries promptly and ensure a smooth experience.

Thank you for choosing gathercookware.com.